Privacy Policy c9bet — Personal Data Protection for Malaysia Users

01Introduction

C9bet values the privacy of every individual who uses our platform. As an online betting platform operating in Malaysia, we understand that user trust depends not only on the quality of the games we offer, but also on how we handle the personal information entrusted to us.

This Privacy Policy is designed to explain transparently and honestly the types of data we collect, why we need it, how we use it, and who may have access to it. We also outline your rights as a data owner and how you can exercise them.

This Policy complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. In the event of any conflict between a translated version and the original version of this document, the original version shall prevail.

02Personal Data We Collect

C9bet collects various types of personal data depending on how you interact with our platform. Below is a summary of the data we collect and the reasons for doing so:

In addition to data you provide directly, we also collect data automatically when you use our platform through technologies such as cookies, web beacons, and server logs. This data helps us understand platform usage patterns and identify any security threats.

03How Your Personal Data Is Used

The personal data we collect is used for legitimate and specific purposes only. We will not use your data for any other purpose without obtaining your consent first. The primary uses of your data by c9bet are as follows:

• Account Management: To create, manage, and verify your user account, including a secure registration and login process.
• Transaction Processing: To process deposits, withdrawals, and all other financial transactions related to your account accurately and securely.
• Identity Verification (KYC): To fulfil legal requirements related to customer identity verification and anti-money laundering compliance.
• Customer Service: To provide technical assistance and support when you contact our support team via live chat, Telegram, or email.
• Platform Security: To detect and prevent fraud, hacking attempts, and any suspicious activity on your account.
• Service Communications: To send important notifications related to your account, such as transaction confirmations, password changes, and terms of service updates.
• Platform Improvements: To analyse usage patterns and improve the interface, performance, and overall experience of the c9bet platform.
• Legal Compliance: To meet all legal and regulatory obligations applicable to the operation of our platform.

Where you have given your consent, we may also use your data to send relevant promotional information and special offers. You may withdraw this consent at any time by contacting our support team.

04Sharing Personal Data with Third Parties

C9bet does not sell your personal data to any party. However, in order to operate the platform legally and securely, we may need to share certain data with selected and trusted third parties in the following circumstances:

• Payment Service Providers: Required transaction data is shared with payment processors such as local banks, FPX, and e-wallet providers to facilitate the processing of deposits and withdrawals.
• Game Providers: Basic required account information is shared with licensed game providers such as Pragmatic Play and Evolution Gaming to enable access to their games.
• KYC Service Providers: Identity data is shared with accredited third-party identity verification platforms for KYC compliance purposes.
• Authority: c9bet will disclose required data to the relevant authorities when mandated by law or court order.
• Analytics Providers: Anonymised usage data (with no personal identifiers) is shared with analytics platforms to help us understand and improve the platform.

05Your Personal Data Security

C9bet continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, loss, alteration, or disclosure. The key security measures we implement include:

• 256-bit SSL Encryption and TLS 1.3: All data transmitted between your browser and c9bet servers is encrypted using the latest security protocols.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts to prevent unauthorised access even if your password is compromised.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect suspicious activity and security threats in real time.
• Internal Access Controls: Only c9bet staff with a legitimate business need may access user data, and all such access is logged and audited on a regular basis.
• Secure Data Backup: Data is regularly backed up to a separate secure location to ensure service continuity in the event of an unexpected incident.
• Regular Security Assessments: c9bet conducts regular penetration testing and security audits by independent parties to identify and address any vulnerabilities.

06Cookies and Tracking Technologies

C9bet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be declined without affecting core platform functionality.
• Performance Cookies: Collecting information on how you use the platform — such as the most frequently visited pages — to help us improve the user experience.
• Functional Cookies: Saving your preferences such as selected language and display settings to provide a more personalised experience.
• Analytics Cookies: Used to analyse overall platform traffic and usage patterns using anonymised data.

You can manage cookies through your browser settings. However, blocking certain cookies may affect some platform functionality. For more information on managing cookies, refer to your web browser's documentation.

07Your Rights Regarding Personal Data

As a c9bet user, you have certain rights regarding your personal data that we fully respect. These rights include:

To exercise any of the above rights, contact the c9bet customer support team via live chat or email. We will process your request within 30 business days and provide a written response. In most cases, we are able to respond sooner than that.

08Data Retention Period

C9bet retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable laws and regulations. Our general data retention guidelines are as follows:

• Active Account Data: Retained for the duration of your active account on the c9bet platform.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction date, as required by Malaysian financial law for audit and AML compliance purposes.
• KYC Data: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering legislation.
• Game History Data: Retained for 2 years from the date of play for dispute resolution and audit purposes.
• Support Communication Logs: Retained for 1 year for service quality improvement purposes.
• Technical Data & Server Logs: Retained for 90 days for security and technical troubleshooting purposes.

Once the relevant retention period has expired, your data will be securely deleted or anonymised using procedures that ensure the data cannot be recovered.

09Child Data Protection

The c9bet platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

If we discover that we have inadvertently collected personal data from a child, we will take immediate steps to delete that data from our systems and close the associated account. Parents or guardians who suspect their child may have registered on our platform without authorisation should contact our support team immediately.

10Cross-Border Data Transfers

In operating our platform, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs when we use third-party service providers operating from various locations around the world.

In all cases of cross-border data transfers, c9bet ensures that:

• Data transfers are only carried out to countries or organisations that provide adequate data protection.
• Appropriate data processing agreements are in place between c9bet and all data processors outside Malaysia.
• All parties receiving your data, regardless of their location, are required to uphold the same or higher data security standards.

11Changes to Privacy Policy

C9bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the c9bet platform homepage regarding any changes made.
• Sending email notifications to all registered members when there are significant changes to how we handle data.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the c9bet platform after any changes take effect will be considered your acceptance of the updated policy.

12Contact Us About Privacy

For any enquiries, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact the c9bet Data Privacy Officer through the following channels:

• Email: [email protected] — For official privacy enquiries and data rights requests.
• Live Chat: Available 24/7 through the c9bet platform for general privacy-related enquiries.
• Telegram: Reach the official c9bet Telegram account for inquiries that require an immediate response.

We are committed to responding to all privacy-related inquiries within 14 business days. For more complex requests, we will inform you of a more specific timeframe.